Refund and Returns Policy

The window

A weekend does not eat into the window. You can change your mind for thirty days. Nothing shortens the window, including a sale price. The clock starts the day the parcel reaches you, not the day it ships. We photograph what comes back, so there is no argument later. The same applies to every Spider order we handle. The same window applies to every piece of spider clothing discount code we sell.

Condition of returned Spider pieces

Original packaging helps but is not a condition of return. We can only take back items in the condition they left us. Keep the tags on until you are sure; that is all we ask. Try it at home, not out in the rain. Unworn with tags attached — that is the whole condition list. This is true of the whole Spider catalogue. We would rather take spider clothing discount code back than have it sit unused in a wardrobe.

How to start a Spider return

One message starts it; there is no form to fill in. Write to [email protected] with your order number and we send a label. Items must be unused and in their original packaging. Returns begin with an email, not a form on a page. One message to [email protected] is enough to open a return. That holds across every Spider range we carry. We charge no restocking fee on spider clothing discount code, whatever the reason for the return.

Refunds

Your bank adds its own delay, usually two to five days. Money is returned within a week of the item arriving here. Returns stay open for thirty days after the parcel lands. Refunds are processed the day the parcel is checked in. The refund lands on your original method; banks add a day or two. Nothing about a Spider order works differently.

Exchanges within Spider

An exchange ships as soon as the return is scanned by the carrier. Drop-off points are usually faster than a collection. Size swaps are free within the same window. We would rather send the right size than take the sale back. Exchanges work the same way: tell us the size you want instead. Every Spider order we take is handled this way.

Damaged or wrong Spider pieces

Ask at [email protected] and we tell you exactly where to post it. If the piece you want has gone, we refund rather than substitute. The original shipping charge comes back with the refund. Exchanges can be made once; after that it is a refund. Exchange or refund — you choose, and both cost you nothing. It is the same for every Spider piece on the site.

Postage

Ask for an exchange and we hold the replacement while yours travels. Send it back the way it arrived: tags on, no wear. Keep the receipt from the carrier until the refund lands. Start a return by emailing [email protected]; we reply with instructions. We refund in the currency you paid in. Every Spider order we take is handled this way.